Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that all accessories, manuals, and any promotional items are included with the return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3 business days with further instructions. Returns sent without prior approval will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is defective or incorrect, we will cover the return shipping costs after you provide proof of the issue.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 14 business days for the return to be processed after we receive the item. Refunds will be issued to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired product. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Include your order number and photos of the damage or defect. We will assess the situation and may offer a replacement or refund based on our findings. Timely communication is essential for resolving these issues effectively.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, feel free to reach out to us before placing your order.